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These terms set out what you can expect from us and what we ask of you when you access luckybet7. Availability depends on local law and is only extended to eligible regions — read the scope section below before you proceed.
Our legal policy defines the relationship between you and luckybet7 from the moment you open an account. It covers how your account data is collected, stored and used, how transactions processed through FPX, Touch 'n Go eWallet and GrabPay are recorded on our side, and what happens when you raise a query or dispute. Nothing in this policy overrides rights you hold under local law — where local law provides a stricter standard, that standard applies. We do not share your account or transaction records with third parties except where required by the jurisdiction in which access is permitted, or where you have explicitly authorised a third party through your account settings. Cookies on our platform are used to maintain session state and to remember your account preferences — they do not carry payment credentials. If you access our platform through a mobile browser rather than a saved session, a new cookie is issued. The current cookie and data-retention settings applicable to your account are shown in your account dashboard after login. We review this policy periodically; the date of the current version is shown at the foot of this page.
Not every activity on your account falls within the same part of this policy. The four areas below draw a clear line between what we govern directly and what sits outside our control. Where a third party is involved — for example, a payment processor handling your FPX transfer — their own terms apply to their portion of the transaction.
Creating, maintaining and closing your luckybet7 account falls entirely within this policy. That includes login credentials, account verification steps and the process for updating your registered contact details through the account settings page.
Deposits and withdrawals recorded on our platform — whether made via FPX, Touch 'n Go eWallet or GrabPay — are covered by this policy up to the point they leave our system. The payment processor's own terms govern what happens on their network.
All game content displayed in the lobby, including titles from CQ9, Pragmatic Play, JDB and Joker, is governed by this policy in so far as your interaction with us is concerned. Individual studio licences and game certifications are the studio's own responsibility.
External links, affiliate pages and any service reached by leaving luckybet7 fall outside this policy. We have no control over third-party privacy practices or terms, and we do not make any representation about them.
You hold specific rights over your own account and the data attached to it. Reviewing your transaction history — including FPX deposits and Touch 'n Go eWallet records — is available directly from the transaction log in your account dashboard after login. If any detail recorded there is incorrect, the account settings page carries a form to submit a correction request; our team reviews those requests and responds through the registered contact on file. For questions that go beyond a self-service correction — such as a query about how long we retain a specific record, or a request to understand what data we hold — you can raise those through our support channel. We do not impose a waiting period before we acknowledge a data query. Where access to our platform depends on your region being eligible under local law, the eligibility check is carried out at account registration and is not reassessed on every login unless we receive updated regulatory instruction.
Open the transaction log in your account dashboard to see a full history of deposits, withdrawals and session activity. FPX and Touch 'n Go eWallet entries are listed by date and reference number.
Name, contact number and registered email can be updated through account settings. Supporting documentation may be required — the fields on that page state what is needed for each change.
For questions about data retention, cookie use or the scope of this policy, reach out through the live chat or email channel. Reference your account ID so we can pull the right records without delay.
If an account action — such as a withdrawal or a correction — is not resolving as expected, flag it to support with the transaction reference shown in your dashboard. That reference speeds up our review considerably.
Policy questions follow a different path from game or payment support. Use the channels below for anything related to your rights under this policy, data queries or account-record corrections. For faster handling, always include your registered account email and the specific section of this policy your question concerns.
Start a live chat session from any page on luckybet7. Select the 'Account & Policy' category from the topic menu so your query reaches the right team.
Send your policy query to our support address listed in your account dashboard under 'Help & Contact'. Include your account ID and the transaction reference if your question relates to a specific deposit or withdrawal.
The current state of your data settings, cookie preferences and registered contact details is shown in your account dashboard after login — check there first before raising a support request.
We keep the technical details of how we handle your data grounded in what we can demonstrate, not what sounds reassuring. Your account credentials are stored in hashed form — we do not hold your password in plain text, and support staff cannot read it back to you. Session tokens used during mobile access expire when you log out or when the session times out due to inactivity. Payment records linked to FPX, Touch 'n Go eWallet and GrabPay are retained for the period required by applicable financial record-keeping obligations; the specific retention period for your account type is shown in your account dashboard after login.
Account and transaction data is stored on servers accessible only to authorised personnel. No payment credential — card number, FPX PIN or e-wallet token — is retained by us after a transaction is authorised.
Cookies on luckybet7 maintain your login session and account preferences. They do not carry financial data. You can review and adjust cookie settings through your browser or via the preference panel in your account dashboard.
We retain account records for the period set by applicable law in the region where access is permitted. The retention period applicable to your account is visible in the data settings section of your account dashboard.
For any data-related request — access, correction or a question about what we hold — use the email channel in your account dashboard. Policy requests are handled separately from general game or payment support queries.
These questions cover what real account holders ask us about their rights, their data and how to act on this policy. If your question is not listed here, raise it through live chat or the email channel shown in your account dashboard.
Access and the application of this policy depend on local law and your region being eligible. If you can complete account registration, this policy applies to your account from that point. Eligibility is assessed at registration and is shown in the account confirmation you receive.
Your account dashboard shows transaction history, session records and registered contact details after login. For a broader data summary — including what is held beyond the dashboard view — submit a request through the email support channel listed under 'Help & Contact' in your account.
Open account settings and use the correction form for the relevant field. Some changes — such as a name correction — require supporting documentation; the field itself states what is needed. Our team responds to correction requests through your registered contact on file.
Transaction records processed through FPX and Touch 'n Go eWallet are stored under your account and are not shared with third parties except where local law requires it. The payment processor handles their own portion of the transaction under their own terms.
Retention periods follow applicable financial and legal requirements in the region where access is permitted. The specific period for your account type is shown in the data settings section of your account dashboard after login — we do not apply a single flat period across all accounts.
Closing your account does not immediately erase all records. Transaction logs are retained for the legally required period even after account closure. You can request confirmation of what is retained and for how long by contacting us through the email channel in your account dashboard.